Refund policy
At Mousely, customer satisfaction is our priority. We offer a 30-day free return and refund policy.
Eligibility for Returns
- Items must be returned within 30 days of delivery
- Products must be unused and in original packaging
- Proof of purchase is required
Non-Returnable Items
- Items damaged due to misuse
- Final sale or clearance items (if applicable)
Return Process
- Contact us at ywkyshnash99@hotmail.com
- Provide your order number and reason
- Follow return instructions
- Ship the item back
Refunds
- Processed within 5–10 business days after inspection
- Refunded to original payment method